Service Desk Survey

At techRAM, we are committed to providing exceptional service and support to our valued clients. Your insights are crucial in helping us understand what we’re doing right and where we can enhance our services.

Why Your Feedback Matters

Your feedback helps us identify areas for improvement and ensures we meet your needs and expectations. By participating in our Service Desk survey, you contribute to the ongoing enhancement of our support services, enabling us to serve you better.

Most of the questions in this survey are designed to be quick and easy, with a simple rating system between 1 and 5. Additionally, there are a few open-ended questions where you can share more detailed feedback.

Staff Interaction

How would you rate the professionalism and friendliness of our service desk staff?
How would you rate the service desk staff communication?

Knowledge and Expertise

How would you rate the technical knowledge and expertise of our service desk staff?
Did the service desk staff provide clear and understandable instructions or solutions?

Accessibility and Availability

How would you rate the availability of our service desk (hours of operation, ease of access)?
How often do you contact the service desk?

Overall Improvement

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