Automation Managed Services

You’ve invested in automated workflows. But business processes change, systems get updated, and automations break or become stale. Without someone maintaining them, the automation that saved you time starts creating its own problems.

at a Glance

Coming soon

structured retainer model in development

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Ongoing retainer

not project-by-project billing

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Maintenance + innovation

break-fix support plus new automation builds

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The Problem

Without ongoing support:

Automations break when upstream systems change and no one notices

New edge cases appear that the original build didn’t account for

Opportunities for new automation go unidentified because no one is looking

The IT team becomes the bottleneck for every workflow change

With managed services:

Automations monitored and maintained proactively

Changes to business processes reflected in updated workflows

New automation opportunities identified and delivered as part of the retainer

Regular reporting on automation health, usage, and business impact

What’s Included

Monitoring and maintenance

Ongoing health checks of existing automations with proactive fixes.

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Break-fix support

When workflows fail or produce unexpected results, we resolve it.

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Change management

When business processes or systems change, we update the automations to match.

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Continuous improvement

Identifying new automation opportunities as they emerge.

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Dedicated build hours

Monthly hours for discovery, scoping, and building new automations.

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Monthly reporting

Automation health, usage, and business impact.

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Coming Soon: Structured Automation Retainer

We’re developing a dedicated retainer model for organisations that want continuous innovation alongside maintenance. Dedicated hours each month covering52automation support, discovery, and new project delivery — designed for organisations that have already built their first round of automations and want tokeep momentum.If this is relevant to your organisation, let us know and we’ll involve you inshaping the model.

Is This Right for You?

A good fit if you are…

Running 5+ automated workflows in production that need ongoing attention

Planning to expand automation across departments and need dedicated capacity

Want a partner who understands what’s already built and can maintain and extend it

Probably not a fit if…

You haven’t built any automations yet (start with Workflow Automation)

Your automations are simple and stable enough for your internal IT team to maintain

You need a full managed services provider for infrastructure, not just automation

Related Solutions

Cloud Managed Services

Ongoing management of your Microsoft cloud so savings don't drift back and small issues don't become outages.

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Integration

Your systems weren't designed to talk to each other. We build the connections — data sync and workflow orchestration across platform boundaries.

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Data & Reporting

Decisions made on live data, not last week's spreadsheet. Dashboards, analytics, and the governance that makes them trustworthy.

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Already running automations that need ongoing support?

A Discovery Call is the easiest way to scope what you need based on what you’ve already built

Frequently Asked

Questions

01. What does the retainer cost?

02. Can you manage automations someone else built?

03. What’s the minimum commitment?

04. How do you report on value?

05. Can the build hours be used for anything?